Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

Application

  • These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Stainless Store Ltd a company registered in England and Wales under number 13064779 whose registered office is at Floor 3 Gateway House,  52 High Street,  Birmingham, B4 7SY   with  email address contact@stainlessstore.co.uk;  (the Supplier or us or we).
  • These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.  Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click on the button, you will not be able to complete your Order.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
  • Contracts for the supply of goods or services to retail or domestic customers are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCIACRs) with effect from 13 January 2021 and the Consumer Rights Act 2015. Any customers contacting the ‘Company’ in the course of their business are excluded from consumer protection legislation and are contacting the company on a business-to-business basis.

Interpretation

  • Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  • Contract means the legally-binding agreement between you and us for the supply of the Goods;
  • Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
  • Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  • Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  • Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
  • Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  • Website means our website www.stainlessstore.co.uk on which the Goods are advertised.

Goods

  • The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
  • In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  • All Goods which appear on the Website are subject to availability.
  • We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
  •  All sizes quoted and supplied are within a tolerance of – 0 /+ 3mm.

Liability

  • We are sure you will appreciate that the handling of steel can be dangerous and that the edges of metal may be sharp. We ask that customers take care handling material whilst using/fitting our products. Please use appropriate personal protective equipment including but not limited to gloves, gauntlets, armbands, hand pads, thumb guards, gaiters, leggings, head protection and face visors, to ensure safety at all times. Lengths of material we sell that are cut down are not deburred. It is the customer’s own responsibility to ensure that they are satisfied with the finish prior to using, fabricating. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of any of our products.

Personal information and Registration

  • When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
  • We retain and use all information strictly under the Privacy Policy.
  • We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  • The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  • The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  • A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  • Any quotation is valid for a maximum period of 3 days from its date, unless we expressly withdraw it at an earlier time.
  • No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  • We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
  • Should we have inadvertently listed a product at an incorrect price due to an input error or an error in pricing from a stockholder or supplier, we reserve the right to change or amend this price and to withdraw, cancel or refuse orders even if the order is confirmed. Should this be the case we will always contact you to inform you and advise you of the correct price. If you no longer wish to purchase the goods and have already paid for the product we will refund your purchase by the same method as the original payment was made.

Price and Payment

  • The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
  • Prices and charges include VAT at the rate applicable at the time of the Order.
  • You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
  • Paying online by debit or credit card: if the billing address you supply does not match your billing card address and your payment is subsequently declined, your bank may put a temporary hold on the transaction amount. Your money will not not have been taken by Stainless Store and we advise that you do not attempt to retry a declined transaction.

Delivery

  • We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  • In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    • we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  • If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  • If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pass on the costs to you.
  • If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  • We do not generally deliver to addresses outside Mainland England, Wales and Scotland excluding Highlands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. Ireland, Northern Ireland, Isle Of Man and Isle Of White are not included in our mainland UK delivery zone.
  • You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  • If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  • The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  • We aim to deliver your goods if they are in stock as soon as possible within approximately 3 to 4 working days (this is only an estimate and may be sooner or no more than 30 days after you have placed your order).
  • If you refuse a delivery for any reason, we reserve the right not to dispatch any further goods until the refused delivery has been returned to us. We also reserve the right to charge for any further deliveries. Each query regarding deliveries will be assessed separately.
  • Collection is not available due to the material being processed across different locations in the UK and Europe. 
  • Our products are sent out in good faith and occasionally goods are misrouted, lost in transit or may be subject to delays beyond our control. We do not recommend you schedule any work or book any contractors until you have received and checked the goods. We cannot be held responsible or be liable for any losses, damages, charges, compensation or expenses as a result of any delay in delivery. 
  • Our standard delivery is between 8.00am to 5.00pm, (these times are estimated only and delivery may be earlier or later than shown) Monday to Friday.
  • If we do not have your item(s) in stock or our stockholders are out of stock there may be a delay of up to 30 days. Should this be the case we will contact you by the email address you provided at the time of ordering and advise you accordingly.
  • Refunds are made by the same method as the original payment was made.

Risk and Title

  • Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  • You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
  • If you refuse the goods at the time of delivery you will be required to cover the cost of the original transportation to you and the return cost back to us, this will be deducted from any monies to be refunded.
  • We would advise you to accept and check any deliveries within 48 hours of receipt and contact us immediately if you believe there are any damages, errors or omissions with the order and we will arrange to rectify this. Should any parcels have obvious damage, please sign the carrier’s proof of delivery as DAMAGED. Failure to report shortages or damage within 48 hours means that we cannot raise a claim with the carrier and may result in your claim being refused.

Delays

  • As with all deliveries, occasionally your parcel may be subject to delays beyond our control. If the contents of your parcel are for installation on site, we do not recommend you schedule any work until you have received the goods. We cannot be held responsible or be liable for any losses, damages, charges or expenses as a result of any delay of delivery.

Withdrawal, returns and cancellation

  • You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  • This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    • goods that are made to your specifications or are clearly personalised;
    • goods which are liable to deteriorate or expire rapidly.
  • Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
  • No goods that have been supplied cut can be cancelled and this applies if any process    including polishing, bending, drilling, welding and others has been carried out on the supplied goods.

Right to cancel

  • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
  • To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
  • You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.stainlessstore.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

  • Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods supplied

  • We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

  • If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    • 30 days after the day we receive back from you any Goods supplied, or
    • (if earlier) 30 days after the day you provide evidence that you have sent back the Goods.
  • If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel this Contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. The full reimbursement will be paid less any deductions incurred in relation to this contract.

Returning Goods

  • If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to us at the INSTRUCTED ADDRESS given once cancellation has been accepted via our contact page without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. DO NOT return to Stainless Store’s registered address as this will incur a redelivery charge. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  • Once your order has been cut to your requirements we are unable to cancel the order even if the goods have not been dispatched.
  • Please be aware that should you wish to return an item for any reason other that it being faulty or we have sent the wrong goods you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost. We appreciate it may be difficult to arrange to return some longer lengths and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.
  • Please be aware that should you wish to return an item for any reason other that it being faulty or we have sent the wrong goods you will need to arrange for the goods to be returned to us either by post or courier and this will be at your own cost. We appreciate it may be difficult to arrange to return some longer lengths and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.
  • For the purposes of these Cancellation Rights, these words have the following meanings:
    • distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    • sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity

  • We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  • Upon delivery, the Goods will:
    • be of satisfactory quality;
    • be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    • conform to their description.
  • It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors

  • Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Goods lost in transit

  • Please allow 7 working days for goods to be delivered once you have been notified that they are in transit to you. If after this time you have still not received your goods, please contact us within 7 days of the expected delivery date for us to investigate. Should you not contact us by email on contact@stainlessstore.co.uk within this time frame, it is expected that the goods have been delivered in good order and no claim will be entertained.
  • We use outside carriers for deliveries and once collected by the carrier Stainless Store are no longer liable to any loss or failure of the goods out for delivery. Occasionally goods are lost by the carrier. If this happens where possible Stainless Store will try and claim costs back from the carrier on your behalf although this is not always possible. Any order under £50.00 a claim cannot be processed.

Circumstances beyond the control of either party

  • In the event of any failure by a party because of something beyond its reasonable control:
    • the party will advise the other party as soon as reasonably practicable; and
    • the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
    • the company is not liable for any delay of your order due to circumstances beyond our control. These include but are not limited to an act of God, war, terrorism, strikes, trade disputes, breakdown of equipment, fire, flood, explosion, earthquake, civil disturbance, riots, accidents, storm, shortages, difficulty in obtaining material, disruption to energy supplies, telephone supplies, road traffic problems, severe weather conditions.

Privacy

  • Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  • These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (www.stainlessstore.co.uk/privacy) and cookies policy (www.stainlessstore.co.uk/cookies).
  • For the purposes of these Terms and Conditions:
    • ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    • ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    • ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  • We are a Data Controller of the Personal Data we Process in providing Goods to you.
  • Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • we will only Process Personal Data for the purposes identified;
    • we will respect your rights in relation to your Personal Data; and
    • we will implement technical and organisational measures to ensure your Personal Data is secure.
  • For any enquiries or complaints regarding data privacy, you can e-mail: contact@stainlessstore.co.uk.

Excluding liability

  • The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

  • The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  • Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  • We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 7 days..
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Some online stock items have been limited. If material is not available online and you want to place an order please email contact@stainlessstore.co.uk so material requirement can be released. We also offer discounts on carriage so please email for more information.